Join the Bigbelly Team!

Bigbelly is hiring! We’re growing and we are looking for talented, dedicated individuals to join us. Bigbelly is a team of incredibly skilled professionals who are passionate about their work, committed to our customers’ success and inspired to transform the way that cities, campuses, and organizations use technology to drive benefit for their communities. If you are motivated, customer-focused, and excited about the future of Smart City technologies then we want to hear from you!

Learn more & explore open positions below.

Open Positions at Bigbelly

Bigbelly has the below openings at this time. To inquire or apply, please email your cover letter and resume to careers@bigbelly.com. Nothing that suits your skill set? We are always looking for talented and passionate people. Reach out and make your case for why you would be a great fit for the Bigbelly team.

Customer Service Representative

Position Description:

The Bigbelly Customer Support Team is looking to fill an entry-level CSR Role. (0-2 years experience) The CSR is responsible for ensuring that customers, distributors, and service providers receive professional and courteous support with regards to the company’s products, software, and services. Through email, phone calls, and direct contact, the CSR is responsible for diagnosing problems remotely and determining a resolution, managing the processing of spare part orders, as well as handling customer inquiries, warranty claims and resolution of customer complaints. This role schedules & oversees the service and the return of Bigbelly products using established RMA practices in an efficient and timely manner. The CSR is also ensures that processes follow established company guidelines on servicing and repairs/returns.

Responsibilities:

  • Serve as the main point of contact for customers and service providers
  • Follow up with customers, update, and close cases in Salesforce
  • Process all customer service orders in a timely manner, and maintain customer logs, records, and files
  • Process spare parts orders
  • Analyze customer problems and implement appropriate corrective action to initiate field service if necessary
  • Generate field service tickets and RMAs as needed
  • Track and report on warranty issues, parts, and customer returns
  • Track and report on Corrective Action status of the installed base
  • Monitor Bigbelly’s CLEAN software system
  • Monitor and repair key account fleets proactively as identified by management

Qualifications:

  • Excellent listening skills
  • Technical software and hardware troubleshooting skills and willingness to learn and understand nuances of product design and operation
  • Ability to accurately communicate technical information (written & verbal)
  • Excellent organizational skills with the ability to work independently and on multiple tasks
  • Ability to accurately communicate technical information (written & verbal)
  • Ability to easily learn, and navigate, and configure Bigbelly’s custom software (CLEAN enterprise waste management software.)
  • Ability to always maintain a positive customer focused attitude
  • Proficient with Microsoft Office applications
  • Experience with Salesforce or similar CRM software
  • Project management experience a plus

Location:

This position is located at Bigbelly HQ in Needham, MA

Employee Benefits

  • Challenging Careers: Work with industry-leading technology, alongside the smartest people, for some of the largest cities in the world.
  • Great Work Environment: Open office space, dynamic culture, paid vacation & company holidays.
  • Hybrid Work Schedule: Opportunity to work from home partially during the workweek.
  • Compensation & Benefits: Competitive compensation. Health, Dental, Vision, Disability, Life insurance coverage, plus 401(k) with company match.
  • Opportunity to Give Back: Two paid volunteer days per year to spend out in the community with your organization of choice.

Customer Support Administrator

Position Description:

Bigbelly is looking to fill an administrative role in our Customer Support Team. The CSA is responsible for ensuring that customers, distributors, and service providers receive professional, courteous support with regards to the company’s products, software and services. Through email, telephone calls, and direct contact, position is responsible for managing customer inquiries, processing warranty claims and resolution of customer complaints.

This position is responsible to initiate requests for service, dispatch service calls and assist the Customer Support Reps. Schedules and coordinates the service and return of product using established RMA practices in an efficient and timely manner. Follows established company guidelines on servicing and repairs/returns

Responsibilities:

  • Serve as the main point of contact for customers and service providers
  • Follow up with customers; update and close Cases in Salesforce
  • Process all customer service orders in a timely manner, and maintain customer logs, records and files
  • Analyze customer problems and implement appropriate corrective action to initiate field service if necessary
  • Generate field service tickets and RMAs as needed.
  • Prepare and send estimates and POs to customers and service providers
  • Develop relationships with distributors and acts as a customer liaison
  • Validate and process invoices from the service provider network
  • Track and report on warranty issues, parts and customer returns
  • Track and report on Corrective Action status of the installed base
  • Monitor the CLEAN software system

Qualifications:

  • Excellent listening skills
  • Technical software and hardware troubleshooting skills and willingness to learn and understand nuances of product design and operation
  • Ability to accurately communicate technical information (written and verbal)
  • Excellent organizational skills with the ability to work independently and on multiple tasks
  • Ability to accurately communicate technical information (written and verbal)
  • Ability to easily learn, navigate, and configure Bigbelly’s custom software (CLEAN enterprise waste management software)
  • Ability to maintain a positive, customer-focused attitude at all times
  • Experience with Salesforce or similar CRM software
  • Project management experience a plus

Location:

This position is located at Bigbelly HQ in Needham, MA

Employee Benefits

  • Challenging Careers: Work with industry-leading technology, alongside the smartest people, for some of the largest cities in the world.
  • Great Work Environment: Open office space, dynamic culture, paid vacation & company holidays.
  • Hybrid Work Schedule: Opportunity to work from home partially during the workweek.
  • Compensation & Benefits: Competitive compensation. Health, Dental, Vision, Disability, Life insurance coverage, plus 401(k) with company match.
  • Opportunity to Give Back: Two paid volunteer days per year to spend out in the community with your organization of choice.

Business Development Associate – Outbound & Inbound

Position Description:

Bigbelly Business Development Associates play a critical role in the Bigbelly Sales organization. The Business Development Team is accountable for strategically generating all new business opportunities for the Bigbelly sales team and for driving small to midsize opportunities to close within their territory. The ideal candidate for this role is self-motivated, results oriented, professional, and an expert communicator.

This sales quota bearing position is responsible for the entire sales process for Bigbelly’s small to midsize opportunities and for executing strategic lead generation campaigns. Lead generation campaigns are strategically targeted towards potential Bigbelly customers within the assigned territory and consist of cold calls and cold emails. Success in this role will be dependent on one’s ability to build enough interest with potential customers via cold calls and cold emails that the prospect agrees to a sales web presentation. Ideal candidates for this position must be confident and skillful at giving sales presentations and should be able to navigate sales calls with ease. Our sales process requires ability to determine customer pain points and key drivers for adopting our product.

The right candidate for this role thrives in a fast-paced and changing environment. They actively seek out new challenges and aim to be the best at everything they do. They must be resilient, persistent, positive, open-minded, and eager to learn.

This is an entry-level position reporting to the Director of Sales, ISS & Distribution Channel in Needham, MA.

Responsibilities:

  • Business development to add new business to the company pipeline
  • Research into assigned territory to select targets
  • Marketing campaign development, implementation, and follow-up
  • Outbound sales calling and emailing
  • Inbound sales follow-up
  • Present the Bigbelly product to leads via web conferencing platform
  • Contact sourcing for key players within target region
  • Pipeline Management

Qualifications:

  • Bachelor’s degree in appropriate field of study or equivalent work experience
  • Experience cold calling preferred
  • Experience giving presentations preferred
  • Excellent verbal and written communication skills
  • MS Office experience
  • Time management skills
  • Attention to detail
  • Ability to work independently and collaborate in a team setting
  • Knowledge of Salesforce.com
  • Knowledge of Webex or Join.me

Location:

This position is located at Bigbelly HQ in Needham, MA

Employee Benefits

  • Challenging Careers: Work with industry-leading technology, alongside the smartest people, for some of the largest cities in the world.
  • Great Work Environment: Open office space, dynamic culture, paid vacation & company holidays.
  • Hybrid Work Schedule: Opportunity to work from home partially during the workweek.
  • Compensation & Benefits: Competitive compensation. Health, Dental, Vision, Disability, Life insurance coverage, plus 401(k) with company match.
  • Opportunity to Give Back: Two paid volunteer days per year to spend out in the community with your organization of choice.

Senior Business Development Associate – Outbound & Inbound

Position Description:

Bigbelly Business Development Associates play a critical role in the Bigbelly Sales organization. The Business Development Team is accountable for strategically generating all new business opportunities for the Bigbelly sales team and for driving small to midsize opportunities to close within their territory. The ideal candidate for this role is self-motivated, results oriented, professional, and an expert communicator.

This sales quota bearing position is responsible for the entire sales process for Bigbelly’s small to midsize opportunities and for executing strategic lead generation campaigns. Lead generation campaigns are strategically targeted towards potential Bigbelly customers within the assigned territory and consist of cold calls and cold emails. Success in this role will be dependent on one’s ability to build enough interest with potential customers via cold calls and cold emails that the prospect agrees to a sales web presentation. Ideal candidates for this position must be confident and skillful at giving sales presentations and should be able to navigate sales calls with ease. Our sales process requires ability to determine customer pain points and key drivers for adopting our product.

The right candidate for this role thrives in a fast-paced and changing environment. They actively seek out new challenges and aim to be the best at everything they do. They must be resilient, persistent, positive, open-minded, and eager to learn.

This is an entry-level position reporting to the Director of Sales, ISS & Distribution Channel in Needham, MA.

Responsibilities:

  • Business development to add new business to the company pipeline
  • Research into assigned territory to select targets
  • Marketing campaign development, implementation, and follow-up
  • Outbound sales calling and emailing
  • Inbound sales follow-up
  • Present the Bigbelly product to leads via web conferencing platform
  • Contact sourcing for key players within target region
  • Pipeline Management

Qualifications:

  • 10+ years experience in relevant field
  • Bachelor’s degree in appropriate field of study or equivalent work experience
  • Experience cold calling preferred
  • Experience giving presentations preferred
  • Excellent verbal and written communication skills
  • MS Office experience
  • Time management skills
  • Attention to detail
  • Ability to work independently and collaborate in a team setting
  • Knowledge of Salesforce.com
  • Knowledge of Webex or Join.me

Location:

This position is located at Bigbelly HQ in Needham, MA

Employee Benefits

  • Challenging Careers: Work with industry-leading technology, alongside the smartest people, for some of the largest cities in the world.
  • Great Work Environment: Open office space, dynamic culture, paid vacation & company holidays.
  • Hybrid Work Schedule: Opportunity to work from home partially during the workweek.
  • Compensation & Benefits: Competitive compensation. Health, Dental, Vision, Disability, Life insurance coverage, plus 401(k) with company match.
  • Opportunity to Give Back: Two paid volunteer days per year to spend out in the community with your organization of choice.

Account Manager

Position Description:

We are looking for an Account Manager, to maintain existing business and nurture long-term growth relationships with our current clients, support business development and sales to onboard new clients and serve as the interface between the customer support and the sales team. The Account Manager will help our clients to understand the full potential of our products while understanding and catering to the features and aspects of our product as each unique customer values them. The successful candidate will be responsible for collaborating with different work groups and departments to improve customer support and enhance customer satisfaction, providing oversight, coordination and execution of problem resolution to ensure customers are fully satisfied with our products and services. In this role, you should be an excellent communicator able to grasp customer needs and brainstorm ways to fulfill them.

Responsibilities:

The Account Manager will assist the company to safeguard our revenue and retain our customers through alerting the sales team to opportunities for further sales within key clients; through letting customers know about other products the company offers, attending meetings with clients to build relationships with existing accounts and addressing customer concerns and complaints. This role will manage and develop customer accounts to initiate and maintain favorable relationships with clients and liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

  • Keep current clients satisfied through delivery of exceptional client service on a day-to-day basis
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Develop open and effective channels of communication with each client that can be employed by other departments as well
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Act as point of contact for complaints and escalate issues as appropriate
  • Become the reliable point of contact for each customer that is required to establish a strong business relationship
  • Communicate clearly the progress of projects and initiatives to internal and external stakeholders
  • Monitor and analyze customer’s usage of our product
  • Customize as appropriate the optimal service and support solutions for each key customer.
  • Support and work with the Sales team to onboard and integrate new clients and developing existing client relationships
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
  • Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
  • Encourage revenue growth by inspiring clients to better utilize their assets they own, expand their footprints and purchase accessories and additional services.
  • Ensure both the company and clients adhere to contract terms
  • Manage Service Provider network within customer base.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Qualifications:

  • Fluent in basic Bigbelly product knowledge
  • Proficient in Microsoft Office Suite, Google Apps, Salesforce.
  • Bachelor’s Degree in appropriate field of study or equivalent work experience
  • 3+ years of customer service, account management or sales experience.
  • Demonstrated ability to communicate credibly and effectively
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability, and maturity
  • Critical thinking and problem-solving skills
  • Keen attention to detail and adherence to deadlines
  • Ability to prioritize among competing tasks and work independently while traveling and in a team environment.
  • Travel requirement ~20%

Location:

This position is located at Bigbelly HQ in Needham, MA

Employee Benefits

  • Challenging Careers: Work with industry-leading technology, alongside the smartest people, for some of the largest cities in the world.
  • Great Work Environment: Open office space, dynamic culture, paid vacation & company holidays.
  • Hybrid Work Schedule: Opportunity to work from home partially during the workweek.
  • Compensation & Benefits: Competitive compensation. Health, Dental, Vision, Disability, Life insurance coverage, plus 401(k) with company match.
  • Opportunity to Give Back: Two paid volunteer days per year to spend out in the community with your organization of choice.

Mechanical Engineer

Position Description:

Bigbelly is the world leader in Public Space Waste Solutions.  Bigbelly products are designed to dramatically increase the operational efficiency for our customers while beautifying their public space in a way that produces measurable reductions to our customer’s carbon footprint. The Bigbelly solution leverages smart technologies, such as IoT, along with new and traditional manufacturing and materials.

We are looking to add a creative, self-starting mechanical engineer to our current team.  This position is based in our Needham, MA office and offers the option of working remotely a few days of the week.  Ideally, you have experience in design for manufacturing on products using sheet metal and molded plastics and have a proven track record of working closely with contract manufacturers to successfully launch new products.

This role plays a critical part of Bigbelly’s strategy of working with Tier 1 manufacturing partners for our new product launches and continuous refinement of existing products.  This position does require some domestic and international travel.

Bigbelly has an exciting development roadmap for expanding our current capabilities on both the smart physical hardware and our integrated digital media platform.  This position plays a critical role in executing that plan.

You need to be as comfortable working in a SolidWorks CAD mechanical design environment as you are working with actual prototype parts in an Engineering Lab environment.  This position will require you to work hands-on with prototypes and conduct extensive testing of new ideas.

Responsibilities:

  • Lead product development projects from concept to detailed design to tested prototypes to successful production launch
  • Drive cost reduction through new design and new manufacturing techniques
  • Increase product reliability by diagnosing issues and designing robust solutions
  • Improve manufacturing documentation through collaborative effort with Tier 1 manufacturing partner

Qualifications:

  • Bachelor’s Degree in Engineering (required)
  • 3+ years of experience in product design, specifically in mechanical design and manufacturing (required)
  • Proficient in Solid Works design software (required)
  • Ability to work independently and collaborate in a team environment (required)
  • Attention to detail and solid follow through (required)
  • Extensive manufacturing engineering experience (preferred)
  • Product reliability and testing experience (preferred)
  • SolidWorks PDM experience is a plus
  • Arena (bom.com) experience is a plus

Location:

This position is located at Bigbelly HQ in Needham, MA

Employee Benefits

  • Challenging Careers: Work with industry-leading technology, alongside the smartest people, for some of the largest cities in the world.
  • Great Work Environment: Open office space, dynamic culture, paid vacation & company holidays.
  • Hybrid Work Schedule: Opportunity to work from home partially during the workweek.
  • Compensation & Benefits: Competitive compensation. Health, Dental, Vision, Disability, Life insurance coverage, plus 401(k) with company match.
  • Opportunity to Give Back: Two paid volunteer days per year to spend out in the community with your organization of choice.

UI/UX Software Developer

Position Description:

We are looking to add a UI/UX Front End Developer to our software development team in Needham, MA. Bigbelly provides the option for hybrid in-office / home, but you must be willing to commit to working in person at the office partially during the week.

This is a technical role for an individual contributor; You must have UI/UX experience defining web applications (mobile application development is also desirable), along with a proven history of working as technical contributor, writing front end code, for web applications.

Bigbelly has an exciting development roadmap for expanding our current capabilities on both the web and mobile application portions of our product.

In this role you will be examining existing products and helping develop new products with the goal of providing modern, intuitive and user-friendly digital tools for our customers and service providers.

You need to be able to thrive in a small team environment, able to help define, prototype, demonstrate, develop and test.

Responsibilities:

  • Maintain and extend Bigbelly’s web application, written with JSP, JavaScript, Bootstrap, CSS, jQuery, and HTML5
  • Explore new front end development techniques and technologies to help inform and set the direction for the software team’s future work
  • Storyboard, prototype, and present UI/UX concepts for Bigbelly’s web and native mobile apps
  • Work directly with Bigbelly’s external software contractors, and occasionally with customers and distributors
  • Document your designs and code using state diagrams, flowcharts, and other techniques
  • Define and implement products from engineering specifications, validation plans, and other internal processes

Qualifications:

  • 4+ years of a proven track record developing and executing user experiences using JavaScript, Bootstrap, CSS, jQuery, and HTML5 (required)
  • Ability to interpret legacy code and modify accordingly (required)
  • Experience with other modern JavaScript frameworks (strongly preferred)
  • Familiarity with building mobile applications for Android and iOS (plus)
  • Comfortable with using Jira/Confluence/Git for all project management needs
  • Familiarity with SQL and other back-end technologies
  • Discipline to adhere to documentation and release processes
  • Excellent written and verbal communications skills
  • Ability to work both independently and within teams
  • Strong analytical and organizational skills
  • Comfortable managing your own time and projects by multitasking and context switching

Location:

This position is located at Bigbelly HQ in Needham, MA

Employee Benefits

  • Challenging Careers: Work with industry-leading technology, alongside the smartest people, for some of the largest cities in the world.
  • Great Work Environment: Open office space, dynamic culture, paid vacation & company holidays.
  • Hybrid Work Schedule: Opportunity to work from home partially during the workweek.
  • Compensation & Benefits: Competitive compensation. Health, Dental, Vision, Disability, Life insurance coverage, plus 401(k) with company match.
  • Opportunity to Give Back: Two paid volunteer days per year to spend out in the community with your organization of choice.

Bigbelly is an equal opportunity employer.

Ready to Start the Conversation?
Contact careers@bigbelly.com Today!