The Smart Waste & Recycling Solution

Careers

It’s not just a job!

The Bigbelly Team separates itself from the ordinary. We are hyper-focused on providing exceptional quality products, attending to fanatical customer service and we always keep in mind that what we do will make a difference to our precious environment.

Want to join a fun, mission-based company? Do you have what it takes to excel in a fast paced work environment where results matter? Do you thrive on taking meaningful responsibility to achieve goals? Then you should be working at Bigbelly!

Bigbelly has immediate openings for the following positions. To inquire or apply for any of the listed positions, please email your cover letter and resume to careers@bigbelly.com.

Job Description:

We are looking for energetic team members to ensure that our customers, distributors and service providers receive professional, courteous, and timely support. The Bigbelly solution includes hardware, software, and services.

The Sales Operations Specialist will be responsible for supporting Sales, spanning all business segments in our International and Domestic Sales group, by providing assistance to effectively service current and potential customers. This role is responsible for being a Subject Matter Expert in relationship management, on-boarding support of customers and carriers, and continued management of the daily needs of both the customer and sales team related to the order to cash process. This can include anything from invoice issues to assistance in providing the end-product to the customer.

The candidate will also have ad-hoc responsibilities for improving processes and metrics across the company to drive business line results. The Sales Operations Specialist will receive information from Sales employees, suppliers, and dispatch to find solutions to improve operational efficiencies. The ideal candidate will need to be a problem solver and provide solutions that drive best business practices and bottom line results. Candidate will work closely with Sales, Customers, Suppliers, Transportation and Billing teams.

Responsibilities:

  • Support throughout sales processes; pre-order, order processing, and post-order documents
  • Issue quotations for hardware and software
  • Generate part estimates and orders
  • Send out shipping information and delegate on-boarding tasks
  • Help assign incoming leads to correct account/territory owner
  • Generate sales reports
  • Process hardware and software orders
  • Complete shipping damage claims
  • Other duties as assigned

Desired Qualifications:

  • Prospective candidates should have demonstrated commitment to customer satisfaction through a track record of respecting and caring for customers
  • Ability to communicate clearly and professionally, both verbally and in writing. Able to communicate technical information to non-technical people.
  • Strong decision-making and analytical abilities
  • 1 year experience in a customer support or technical support role
  • A technical aptitude and willingness to learn and understand various software programs (such as Salesforce and CLEAN software) and how Bigbelly hardware and software works
  • Excellent organizational skills with the ability to work independently and on multiple tasks
  • Proficient with Microsoft Office applications
  • Flexible; willing and able to change directions, priorities and processes as needed.
  • Able to work independently and as a team; willing to take direction and able to propose new ideas to improve service.

Type: Full Time
Location: Headquarters – Needham, MA

Job Description:

We are looking for energetic team members to ensure that our customers, distributors and service providers receive professional, courteous, and timely support. The Bigbelly solution includes hardware, software, and services.

The Customer/Technical Support Representative will be responsible for ensuring that customers, distributors and service providers receive professional, courteous support with regards to the company’s products, software and services.  Through email, telephone calls, and direct contact, position is responsible for remotely diagnosing problems and determining a resolution, managing the processing of spare part orders, as well as handling customer inquiries, warranty claims and resolution of customer complaints.

This candidate will also be responsible for initiating requests for field service, and providing estimates and processing parts orders and provide remote diagnostic for the install base.  Schedules and Coordinates the service and the return of product using established RMA practices in an efficient and timely manner. Follows established company guidelines on servicing and repairs/returns.

Responsibilities:

  • Be the main point of contact for customers and service providers.
  • Follow up with customers; update and close cases in Sales Force.
  • Process spare parts orders.
  • Process all customer service orders in a timely manner, and maintain customer logs, records and files.
  • Analyze customer problems and implement appropriate corrective action to initiate field service if necessary.
  • Generate field service tickets and RMA’s as needed.
  • Track and report on warranty issues, parts and customer returns.
  • Track and report on Corrective Action status of the installed base.
  • Monitor the CLEAN software system.
  • Monitor and proactively repair key account fleets as identified by management.

Desired Qualifications:

  • Excellent listening skills
  • 2+ years’ experience in a customer support or technical support role
  • Technical software and hardware troubleshooting skills and willingness to learn and understand nuances of product design and operation
  • Ability to accurately communicate technical information (written and verbal)
  • Excellent organizational skills with the ability to work independently and on multiple tasks
  • Ability to accurately communicate technical information (written and verbal)
  • Ability to easily learn, and navigate, and configure Bigbellly’s custom software (CLEAN enterprise waste management software.)
  • Ability to maintain a positive customer focused attitude at all times
  • Experience with Sales Force or similar CRM software
  • Project management experience a plus
  • Proficient with Microsoft Office applications

Type: Full Time
Location: Headquarters – Needham, MA

Job Description:

Bigbelly, Inc. is looking for a customer service manager who will lead a small but dedicated and knowledgeable team of customer service representatives in a high tech, fast growing, and mission-focused company. You will take the lead to determine the customer service group’s strategy, drive the implementation of metrics and infrastructure to measure and improve the group’s performance, and reduce costs by identifying efficiencies. You will work closely with the engineering group to insure new product offerings are robust and serviceable, develop field troubleshooting guides, determine root cause of failures in the field, identify failure trends, and help develop long term resolution plans. If you are creative, love to learn, and don’t mind getting your hands dirty, let’s talk!

Responsibilities:

  • Improve the customer service experience, create engaged customers and facilitate organic growth through excellent customer service.
  • Take ownership of customer issues and follow problems through to resolution
  • Working with the VP of Operations, set a clear customer service mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Maintain a standard of keeping accurate records and ensure the team documents customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Control resources and utilize assets to achieve qualitative and quantitative targets. Use Customer Service tools to implement and efficient and measurable organization.
  • Maintain an orderly workflow according to priorities.

Desired Qualifications:

  • 3 years working experience as a customer service manager or a customer service agent ready to take the next step in their career.
  • Demonstrated leadership skills
  • Demonstrated commitment to customer satisfaction through a track record of respecting and caring for customers
  • Ability to communicate clearly and professionally, both verbally and in writing. Able to communicate technical information to non-technical people.
  • Proficient with Microsoft Office applications with a working knowledge of customer service software, databases and tools
  • A technical aptitude and willingness to learn and understand various software programs (such as Salesforce and CLEAN software) and how Bigbelly hardware and software works
  • Excellent organizational skills with the ability to work independently and on multiple tasks

Type: Full Time
Location: Headquarters – Needham, MA

Job Description:

We are seeking to recruit an international sales manager based in Germany to manage and further develop our business in mainland Europe. Reporting to the VP of International Business, the role involves management, coaching, and development of international distributors throughout central and eastern Europe so multinational and multi-cultural business experience is key. This candidate will work hand-in-hand with the distributor to develop successful sales strategies to win public sector tenders. The role will be home based and extensive travel will be required in supporting distributors.

Qualifications:

The successful candidate will have more than 10 year’s experience in enterprise level sales of high value solutions in a technical environment. Comfortable with demand creation for innovative technologies and maintaining engagement at multiple levels in public sector organisations through long sales cycles.

Key characteristics will include:

  • Outstanding inter-personal and relationship building skills
  • Excellent verbal and written communication skills
  • Self-motivating and creative in problem solving
  • Flexible and adaptable to cope with a fast-moving business and working environment
  • Excellence at strategic selling at multiple touch points in a complex organisation matrix

Candidates should have a technical or business qualification degree level or higher qualification.

Type: Full Time
Location: Remote

Other Skills?

We are always looking for talented and passionate people. Reach out and let us know why you would be a great fit for the Bigbelly team!

Get in Touch!

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